Privacy policy

Last updated: December 3, 2025

Trensho.com is operated by Mankailash Sales and Marketing Private Limited (the “Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, visit our store, place an order, or otherwise interact with our services (the “Services”). In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to data collection, processing, and disclosure.

By accessing or using our Services, you acknowledge that you have read this Privacy Policy and agree to our practices described herein.

Personal Information We Collect or Process

When we say “personal information,” we mean information that identifies or can reasonably be linked to you or another individual. We do not consider anonymized or aggregated data to be personal information. Depending on how you interact with our Services, we may collect or process the following categories of personal information:

• Contact details: name, shipping address, billing address, phone number, email address
• Financial and payment information: credit/debit card or payment account information, transaction details, form of payment, payment confirmation and related data
• Account information: username, password, security questions, preferences and settings
• Transaction information: items you view, add to cart, purchase, return/exchange or cancel, and your purchase history
• Communications: any information you provide when contacting us (e.g., via email or customer support)
• Device and usage information: browser type, device identifiers, IP address, network details, and other information about how you access or use the Services

How We Collect Personal Information

We may collect or receive personal information from these sources:

• Directly from you — when you create an account, place an order, contact customer support, or otherwise provide your data
• Automatically — through the Services (e.g., via cookies, tracking technologies, and usage data)
• From our service providers — for example, payment processors, shipping providers, analytics services, and other third parties that support our operations
• From partners or other third-party sources, if relevant and permitted by law

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

• To provide, manage, and fulfill the Services: process orders, payments, shipments, returns/exchanges; manage your account; remember your preferences; deliver a personalized shopping experience
• For marketing and promotions: send emails, texts, or postal mail about offers, new products, and promotions; and to show advertisements for products or services on our website or other platforms, including based on your previous activity
• For security and fraud prevention: verify identities, detect and investigate fraudulent or illegal activities, provide a secure payment and shopping environment, and protect our Services and users
• To communicate with you: respond to your inquiries, provide customer support, send order updates, and maintain our business relationship
• To comply with legal obligations: respond to lawful requests, enforce our terms and policies, and protect our rights or those of others

How We Share or Disclose Personal Information

We may share or disclose your personal information under the following circumstances:

• With our service providers — such as payment processors, shipping or fulfilment partners, IT support, analytics providers, cloud storage vendors, or customer support vendors — when necessary to provide the Services
• With our marketing and business partners — for example, to support personalized advertising, analytics, or marketing campaigns; these partners will manage your data under their own privacy policies
• If you request or consent to sharing your information — for example, when you choose to integrate with third-party services, social media login, or other external tools
• With our affiliates or other entities within our corporate group
• In connection with a business transaction — such as a merger, sale, bankruptcy, or reorganization — or to respond to legal processes, enforce our policies, or protect our rights

Relationship with Shopify

Our store and Services are powered by Shopify, which means Shopify and certain third-party services used through Shopify may collect and process personal information about your interactions with our store. This may include data about your browsing, purchases, or usage patterns, which Shopify may use to provide enhanced features (e.g., personalized ads, analytics).

If you wish to learn more about how Shopify handles personal information — or to exercise any privacy rights you may have under relevant law — you can visit the Shopify Privacy Policy at: https://privacy.shopify.com/en

Third-Party Websites and Links

Our Services may contain links to websites or services not owned or controlled by us. If you click on a third-party link, you will be directed to that third party’s site, and this Privacy Policy no longer applies. We encourage you to review the privacy statements of any such third parties before providing any personal information. We are not responsible for their privacy practices, security, or content.

Children’s Data

Our Services are not intended for use by children under the age of majority in your country. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information, please contact us so that we may delete the information.

As of the effective date of this policy, we have no knowledge of selling or sharing the personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable steps to safeguard your personal information. However, no security system is impenetrable, and we cannot guarantee the absolute security of information transmitted to or from us.

We retain your personal information only as long as necessary to provide the Services, comply with legal obligations, and to resolve disputes or enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These may include:

• The right to request access to the personal information we hold about you
• The right to request correction or update of inaccurate information
• The right to request deletion of your personal information, subject to legal and contractual requirements
• The right to request transfer (portability) of your data to another service, where applicable
• The right to manage your communication preferences — for example, to opt out of marketing messages

To exercise any of these rights, or to raise concerns about our data practices, you may contact us using the details below. We may need to verify your identity before fulfilling certain requests.

We will not discriminate against you for exercising your rights. If you appoint an authorized agent to act on your behalf, we may need documentation proving the agent is authorized.

International Data Transfers

Because we (and our service providers, including Shopify) may operate globally, your personal information may be transferred, stored, or processed in a country other than where you live.

If your data is transferred from the European Economic Area (EEA) or the United Kingdom to countries outside these areas, we rely on recognized transfer mechanisms — such as standard contractual clauses — or equivalent safeguards, unless the destination country is recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we do, we will post the revised policy on our website, update the “Last updated” date, and provide notice if required under applicable law.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact us at:

📧 volte.drpecom@gmail.com , customercare@volteelectrical.com

or write to us at:
Oberon Mall, 34/195 Road, Padivattom, NH Bypass, Edappally, Ernakulam, KL 682024, India