Shipping Policy — trensho.com
Last updated: [Update Date]
Welcome to trensho.com, a general-products eCommerce division of Mankailash Sales and Marketing Private Limited (“we”, “us”, “our”).
This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us.
1. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed on Sundays or public holidays.
- In case of high order volume, processing may take slightly longer. We will notify you via email if there are significant delays.
2. Shipping Time & Delivery Estimates
Delivery timelines depend on location and product type (domestic or international fulfilment partners).
For Indian Customers
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Standard Shipping: 5–12 business days
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Express Shipping (where available): 3–7 business days
For International Items (Dropshipping Products)
Some products may ship directly from our global warehouses or brand partners.
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Estimated Delivery: 7–20 business days
- Delays may occur due to customs processing or international logistics.
Note: All delivery timelines are estimates only and not guaranteed.
3. Shipping Charges
- Shipping charges are calculated at checkout based on product weight, location, and courier service.
- From time to time, we may offer free shipping promotions, which will be clearly mentioned on the website.
4. Shipment Tracking
- Once your order is shipped, you will receive a tracking number and tracking link via email.
- Tracking may take 24–72 hours to show movement depending on the logistics partner.
5. Incorrect or Incomplete Address
If an order is returned due to an incorrect or incomplete address provided by the customer:
- Reshipping will be done at the customer’s expense.
- Refunds will not be issued for incorrect address errors unless approved under special conditions.
6. Delayed, Lost, or Stuck Shipments
- We are not responsible for delays caused by shipping carriers, customs, weather, or other external factors.
- If a package appears lost or stuck in transit for more than 20 days, please contact us.
We will coordinate with the courier partner to resolve the issue.
7. Customs, Duties & Taxes (International Orders)
- For international shipments, customs charges may apply when the parcel enters your country.
- These charges must be paid by the customer.
- We are not responsible for customs delays or fees.
8. Delivery Issues (Damaged / Wrong / Missing Items)
Please inspect your order upon delivery and contact us immediately if:
- the product arrives damaged,
- the wrong product arrives, or
- an item is missing.
We will evaluate and resolve the issue promptly.
Email: customercare@volteelectricals.com
9. Return Shipping
For return requests approved under our Refund & Return Policy:
- We will provide a return shipping label where applicable.
- Items returned without prior approval will not be accepted.
Refer to our Refund & Return Policy for detailed instructions.
10. Contact Information
For any shipping-related questions, reach us at:
Customer Support Email: customercare@volteelectricals.com
Trading Name: trensho.com (Division of Mankailash Sales and Marketing Private Limited)
Official Website: https://trensho.com
